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Customer Service Representative - 2nd Shift

Are you a…… Creative, Travel Loving, Adventure Seeker?

If yes, then WE NEED TO TALK!

HKT is leading the industry in customer engagement supporting the world’s largest hospitality brand. Our 2nd shift team needs you to help our members resolve issues, plan unforgettable trips, create lasting memories in adventurous and unique places either right at home or far-far away.

What you’ll do:

  • Provide friendly and efficient service via inbound and outbound calls and/or emails to a global community.
  • Address concerns and mediate disputes within the community through resourceful troubleshooting and research.
  • Analyze a conflict, identify root causes, and assist parties in finding a resolution quickly.
  • Consistently achieve metric goals proactively and independently with minimal direction and support.
  • Anticipates next steps. Ensures an excellent experience after the interaction by setting expectations the user may not have thought about and educating the user on policies and procedures.
  • Stay up to date with and follow on-going process, product, and policy changes.
  • Ensure the privacy and security of confidential user information.
  • Must follow protocol and use discretion in handling sensitive user information.
  • Build a culture of open and honest communication by offering and being open to receiving feedback.

Skills Required:

  • Have a high school diploma or equivalent
  • Typing skills of 25 WPM
  • Have 1-year of customer service experience
  • Be available to join our team working full-time, including weekends and holidays.
  • Be committed to attend mandatory training
  • Be Innovative & Adventurous
  • Have the ability to “Think Outside of The Box”
  • Be able to provide a positive and memorable experience to each customer via phone and email
  • Be Tech Savvy
  • Be a Team player
  • Be Creative
  • Be YOU!

Preferred Qualifications:

  • Prior contact center experience.
  • A Bachelor’s degree from an accredited college or university.

Work Conditions & Extras

  • Fun Energetic Family Culture
  • Generous Paid Time Off package
  • Employee discounts, sporting event tickets & much more
  • $600 in travel vouchers from Airbnb for your ultimate vacation!
  • Shift differential pay for qualified schedules

How to apply:

  • Walk-ins welcome, bring your resume.
  • We are offering on the spot interviews Monday-Friday, 9:00 am to 4:00 pm
  • Our office is located at 5200 Rings, Rd., Dublin OH (just 5 blocks North of Tuttle Crossing Mall)
  • Call 614-280-1600 to schedule your interview
  • Click the APPLY NOW button on this ad
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