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Customer Service Representative

Are you ready for your opportunity to support the largest hospitality provider in the world? HKT Teleservices is currently hiring for our client account...

 photo airbnb-logo-293-5b1924f36d180a53fdca602da3e5bc6c.png

Role Summary

This position requires a smart, forward-thinking and creative problem solver who is passionate about delivering exceptional service to Airbnb Hosts and Guests. The Crewbie is the first point of contact for the Airbnb user. The Crewbie helps the user with questions and inquiries; the Crewbie SERVES users by providing WOW service, taking ownership of the user’s problem and making them smile.

Schedule Requirements:

Must have availability to work a Full-time schedule between the hours of Noon - Midnight; including one weekend day and holidays. Crewbie will have one set day off and one floating day off.  

Work Conditions & Extras

  • Fun & Creative Environment
  • $600 travel voucher from Airbnb
  • Employee discounts

Calling ALL Superstars! - Driven, Committed, Ambitious, Motivated

This is how we describe our Superstars at HKT! If This describes you too, we need to talk. Are you the Superstar we are searching for?

HKT offers our Crewbies stability, longevity, growth, and a FUN environment to be in. Our Crewbies provide TOP NOTCH care supporting the worlds largest hospitality brand and we MAKE A DIFFERENCE in people's lives every day.

Superstar Requirements:

  • Be able to provide a Positive and Memorable experience to each host or guest
  • Be Amazingly Awesome
  • Be Flexible in availability for scheduling
  • Be a Team Player
  • Be Creative
  • Be YOU!*

Our CORE Values start with…

  • RESPECT - Empower, value and trust each other
  • SOLVE - Commit. Figure it out. Execute
  • INNOVATE - Continually improve and evolve. Add a little awesome to everything we do
  • HAVE FUN - Laugh a lot. Smile often. Celebrate wins
  • SERVE - Wow our clients and their customers. Take ownership. Make someone smile today

Required Education:

  • High school diploma or equivalent

Required Experience:

  • One (1) year customer service (call center, retail, hospitality, etc.) experience

HKT is located at 5200 Rings Rd., Dublin OH 43017 (just 5 blocks North of Tuttle Mall)

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